Patty Goes Geeky

A techno odyssey

I had to resurrect Geekypatty just to say how mad I am at HP

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My HP Photosmart 7520 all-in-one printer worked fine, even for me. Until today, when it refused to scan to email even though it had scanned to email many times before. It took the best part of THREE HOURS to research the solution. In the process, I found THIRTY-SEVEN PAGES of people on the HP support forum who had the same problem, which some apparently solved using a secret that HP would not just put on the site but sent to people individually if they begged.

Here is what I believe happened: HP rebranded its old eprint function to ever-more-user-friendly-sounding HP Connected, and in the process destroyed users’ existing scan-to-email configuration. After I established a new HP Connected account, darned if scan to email didn’t work just fine.

I sure wish I had back the three hours of my life that HP stole as I previously tried at least a half-dozen other internet-recommended alternatives. I don’t even want to know what I probably did by secretly accessing the HP “Underware” engineering function to try one guy’s advice to reset.

Here’s what worked for me, provided by a person named Noose, who must be a genius. As you’re looking at the printer homescreen:

“You want the icon to the LEFT of the wifi icon.  If you touch it, the next screen says Web Services. On that screen touch settings.  Then the next screen that you see will have as the 3rd down option.  “Remove web Services”.  The next screen asks you if you want to continue.  Click yes.  Do the uninstall. Then reinstall.

“To reinstall you will want the same screen that you touched to uninstall to go through the uninstall steps.”

I love Noose. And I feel very, very dis-Connected — not to say dismayed, distraught, distrustful, discontented and dissed — with, by and over HP.

Written by geekypatty

February 19, 2015 at 4:39 pm

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The good news is…

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… I have a new four-in-one printer that I installed with only minimal frustration (mostly around linking it to our answering machine and getting rid of the Comcast Xfinity voicemail that I never asked for when we bundled a couple months ago). It’s an HP Photosmart 7520, which got pretty good reviews for its price point. In one day, I’ve already used 3 of its 4 functions and sure do like it. But it’s early yet.

The bad news? I also liked my old Canon printer, even though it had only one function. But I was done in by Error 5100.  The error message reappeared after I thought I’d been successful in making it go away. After several days with no printer and several hours of trying to resolve Error 5100, I chucked the Pixma in. I did the cost/benefit analysis of time/upgrade/money and the Pixma lost.

This time, at least, I tried to pay attention to ink costs, not just upfront costs. The consensus on the sites I researched is that all ink is a scam (kind of like the cheap razor and the expensive razor blades).

It pained me severely to have to recycle my old Canon cartridges with ink still in them.

Written by geekypatty

March 22, 2013 at 5:47 pm

Posted in Misc Tech

The geeks and I vanquish Error 5100

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I got Error 5100 on my Canon Pixma iP4000 printer. I’d never seen that message before (although lord knows I’ve seen my share of error messages), and it happened when I canceled a double-sided print job in progress to make it print on 2 pages. I Googled the error and found that it had stumped a lot of people,  many clearly geekier than I, but had been resolved lots of different ways, many having to do with holding the Power button down whilst pressing the Resume button some varying amount of times that sounded a lot like magical thinking.

Several other resolutions involved cleaning the clear tape with rubbing alcohol in case it had gotten ink on it. Or replacing the ink cartridges. Or vacuuming. Or Or Or. I did some of those, including vacuuming, which had worked so well for me last time, all the while thinking Operator Error in somehow changing the printing instructions midstream. To no avail. The geeks had solved their problems, but not mine.

In the course of cleaning things with rubbing alcohol, however, I noticed a big smear of black ink on the right floor of the printer’s innards, under where the cartridge holder sat while it was resting. I sopped up an enormous amount of black ink with an old pillowcase remnant wet with rubbing alcohol.

Yes! I do not know why that was the problem, but after the cleaning and much whirring and back-and-forth, the printer agreed to print again.

It’s magic!

Written by geekypatty

March 14, 2013 at 5:11 pm

Posted in Misc Tech

Simply fan-tastic solution

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Poor blog, I’ve abandoned you. But I had a tech experience today that was simply too funny not to pass on.

My computer was whirring in a very distressing way. I couldn’t recall when the noise had started, but maybe it was since I had used a free AVG cleansing scan that was followed for days by annoying popups to buy the download (I should not complain about the cost of something free). Perhaps that was the reason. Or perhaps there was something wrong with Chrome that was screwing up my computer, because it was running ver-rrrrr-rrry slowly and some sites were not displaying properly. I ran malwarebytes at the suggestion of The Times Sunday Patrick Marshall column, and came up clean. I Googled something along the lines of “computer whirring and running slow,” and was advised that it could be a dusty or bad fan running hot, or that my hard drive was dying in which case I better back up all my files pronto. Which I did, before going back to my Google search. I was advised to download Process Explorer to see what was sucking power from my computer. Which I did, only to discover that Chrome was the major discretionary power sucker. I uninstalled Chrome but it didn’t help, so I reinstalled Chrome. I used some free error-identification tool that identified a lot of errors, none of which looked like the cause of my issues.

As I was calculating the cost of a new computer…. oh, hell, long story short:

I turned over the laptop, discovered a lot of lint clogging the vent screen over the fan and sucked the lint off with the vacuum. The whirring has stopped.

What I should have used in this process was Occam’s Razor.

Written by geekypatty

February 6, 2013 at 10:22 pm

Posted in Uncategorized

What, me bitter?

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I was featured today in a Seattle Times article on Zoe Krumm, a business-intelligence manager on Microsoft‘s anti-piracy team. More precisely, maybe Krumm included my case (see blog entries below, below, below….) among Washington state contacts in her efforts to track down people who sell counterfeit software. Janet Tu writes:

“Since 2005, Microsoft has received nearly 400,000 leads from customers around the world, 2,850 alone from Washington state.

“The typical submission comes from someone who bought counterfeit software off an online marketplace or downloaded it from a fake Microsoft site.

“Microsoft replaces those products free, in exchange for information about where the fake product was purchased and for giving the product itself to Microsoft.”

That describes me, and apparently 2,849 other Washingtonians.

I wonder how many of them took unseemly satisfaction from last week’s Times four-parter on Amazon’s business practices. My personal boycott of this “online marketplace” continues. And that includes not linking to Amazon in my blog that no one reads.

Ha, and yes, I know how to carry a grudge.

Written by geekypatty

April 9, 2012 at 8:18 am

Posted in Blog, Misc Tech, Software

Doggone internet connection

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We kept losing our internet connection, leading to the really annoying need to disconnect the router, reconnect it and wait for the lights to flash their way back to allowing us internet access so that we could resume whatever task had been interrupted. It was happening up to eight times a day. Our dog sitter guessed the problem might be that the phone was too close to the router and interfering with the signal, which had been the case at his parents’ place. Unfortunately, we couldn’t get the phone and router the recommended 10 feet away from each other in the dinky alcove that serves as our office, but as we used to do with quarrelsome kids, we got them far enough apart that things appear to have settled down. I’ve had to reboot only once in the past three days. Smart guy. And the dogs like him, too.

Written by geekypatty

January 30, 2012 at 5:47 pm

Posted in Misc Tech

Trying to think win-win

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There will be a post coming about scanners, drivers, Canon tech support, WinZip and WinZip tech support. If you think there’s a story behind this, you probably have read Patty Goes Geeky before. I’ve already got hours into trying to solve the problem, including half an hour or so with an incredibly patient Canon techie who, bless his heart, I think let the tiniest bit of frustration creep into his voice as he said the problem must be with my computer and he couldn’t fix it. I am now waiting to hear back from WinZip, so I will know how the story ends. Sigh.

But in the meantime, I encountered another simple thing I used to not know how to do, but now I do. The WinZip person asked me to send a screen capture of the error messages I was getting. I didn’t know how to do that, but I know enough to know that it must be very simple and it was something I already should have learned to do. I did a search and found the Vista directions before I noticed she’d thoughtfully included a link to instructions in the e-mail.

Here’s my version: Click the Start button, type “snip” in the search box, double-click the return for “snipping tool” and use it to draw a box around the area you want to capture. Save it and use it.

Let us now hope that the solution to my Canon/WinZip issue can be handled as deftly. I’m not counting on it.

Written by geekypatty

January 27, 2012 at 2:48 pm

Posted in Misc Tech, Photo, Software