Patty Goes Geeky

A techno odyssey

More updates on The Nagging Entity and the cell-phone bill

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I finally heard from The Nagging Entity — let’s call it by a code, say MSFT (pronounced misfit?) — with an apology but no explanation for the delay. Assuring me that solving their problem might be a long process for me but they’d be with me every step of the way, they outlined some steps I should try first before they’d ask to me invest much more time in solving their problem. Here’s what they asked, and I did:

“Before moving on, I would like to confirm if any of the following programs is installed:

1. A trail version of Office, especially Office Home and Student 2007 which can be preinstalled when you bought your computer.
2. Compatibility Pack for the 2007 Office system.
3. Office Viewer or Converters, such as Power Point Viewer 2007, Word 2002 Converters and so on.

Please understand that the OGA validation process can be affected by these programs. Therefore, if any of the programs is installed, please refer to the following steps to remove it from Add or Remove Programs.

1. Click Start, and then click Control Panel.
2. Click the Uninstall a program link in the Programs group.
3. Click to select the program you would like to remove from the listing of installed products, and then click the Uninstall button to remove it.”

Sure enough, I had 2. and 3. I uninstalled as directed. Upon restarting my computer, why-reek-a! I no longer got “you’re a bad person, a thief and a slut — remind me later” error messages upon opening my program. However, the toolbar on the program still carries the modern equivalent of a scarlet A, telling me that my copy is not genuine. So I have replied to MSFT that while we may have solved their problem, we have not solved mine because I deeply resent the constant reminder that they once thought I’m a bad person, a thief and a slut, and what do I do now. Stay tuned.

As for Verizon, my husband the UW employee spent a handsome chunk of his afternoon verifying his employment to their satisfaction. It takes TWO paystubs, they told the man who’d brought — as directed — only one. He asks, I think not unreasonably, if he could use their computer to print out a second paystub on the spot rather than making another trip back. Ha ha ha ha. They may know phones but they apparently don’t know computers, because getting a printout Was Not Easy For Them. But he persisted and it’s now done.

Tech hoop-jumping, as it turns out, is not that much different from any other kind of corporate hoop-jumping (see: health insurance). And that stuff I know.

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Written by geekypatty

November 10, 2009 at 7:10 pm

Posted in Misc Tech, Software

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